Privacy Policy

Definitions

Couture

COUTURE, Inc. (also referred to as COUTURE K.K. or COUTURE kabushiki kaisha in Japan) and its affiliates are hereafter named “Couture”.

Services

Couture offers several services and products, including:

  • Services to individuals, such as digital rights management for content creators who wish to collaborate with brands globally
  • Services to companies, enterprises operating brands that wish to understand their audience, discover content, collaborate with content creators in multiple languages and negotiate with content creators to obtain digital rights.

 

Couture offers these services and information related to its services through various channels, including:

  • Any websites or sites offered by Couture, including without limitation couture.jp, and including all subdomains, present and future (the “Website”)
  • Other domains which sell Couture-branded products and services (the “Affiliate Shops”)
  • The suite of mobile or web applications, that Couture makes available from time to time (the “Applications”)
  • The server-side technology that powers the suite of Applications (the “Platform”)

We call the Website, Applications, Platform and Affiliate Shops together the “Services“.

User

Couture is committed to protecting the privacy of all individuals who make use of our Services. Any identifiable individual who uses our Services may be referred to as “User”.

Our Users may be split broadly into the following categories: Brand User, Content Creator User and Other User. We will treat Personal Information of any type of User equally. Therefore Couture does not distinguish certain properties of Personal Information being collected by User category. This means that any references to “Brand” or “Content Creator” throughout this Privacy Policy are for informational purposes only and do not have any material impact on the treatment of Personal Information (for a particular User category).

Account

Depending on the Services provided by Couture to the User, the User may have an “Account” on our Platform in which certain Personal Information may be collected and stored.

Supported Media & Third-Party Services

The Services by their nature allow our Users to connect their Account (on the Couture Platform) to various third party services such as social networks, blogging platforms and websites related to the User. These third party services will be referred to as “Supported Media” throughout this document.

Our Platform may also connect to, interact with and exchange personal information with the APIs of other services developed by third parties that Couture does not own or control (“Third-Party Services”) in order to deliver The Services to our Users. This includes, but not limited to, payment processing services, real-time push notification services, translation platforms, data analytics services, user management services, etc. When we refer to the broader Third-Party Services throughout this document, that includes the Supported Media.

Social Identity

A User may have accounts on multiple Supported Media to which the Couture Platform is connected. In order to avoid ambiguity between a User Account on our Platform and any other Accounts the User may have with 3rd party services we will refer to Personal Information created, stored and maintained by a User on a Supported Medium as a “Social Identity”. Users can thus have several Social Identities, recognized by and connected to the Couture Platform.

Personal Information

Throughout this Privacy Policy, we refer to “Personal information”, which means information related to the User or other identifiable individuals, or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Your registration and account information, full name, gender, date of birth, home address, home telephone number, mobile telephone number, email address and workplace contact details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences or information collected from Social Identities on Supported Media.

Children

Protecting the safety of children when they use the Internet is very important to us. Our Services should only be accessed by individuals of Minimum Age. “Minimum Age” means 16 years old in all countries where Couture Services are made available. However, if applicable law requires that you must be older than such ages in order for Couture to lawfully provide the Services to you (including the collection, storage, and use of your information in accordance with this Privacy Policy), then the Minimum Age would be such older age. The Services are not designed nor intended for use by children or anyone else under the age of 16.

About this Policy

Protecting User Privacy

This Privacy Policy describes how and when Couture collects, uses and shares Personal Information of the User when a User uses the Services. We receive User information through our Website, Platform, Applications, Affiliate Shops or Third-Party Services.

It is Couture’s policy to respect and safeguard your privacy and the privacy of all users of the Services. We recognise that you have a right to control how your personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, we will only collect and use personal information as set out below.

This Privacy Policy has been established to help you understand our commitment to protecting your privacy and personal data, and the steps we take to ensure it. By visiting and/or using any of the Services, you agree to be bound by the terms of the present Privacy Policy (the “Privacy Policy”). Where the present Privacy Policy refers to “Couture”, it may refer to the Services or to Couture kk., depending on the context.

Couture reserves the right, at any time, to modify or replace the Privacy Policy. The most recent version of the Privacy Policy is available at couture.jp/privacy. Please check the Privacy Policy periodically for changes, though we may also notify you via email or other direct electronic communication method of any changes that, in our sole discretion, materially impact your use of the Services or the treatment of your Personal Information. Your use of the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.

Personal Information collected through Third-Party Services

In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Third-Party Services. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

This Privacy Policy does not cover any information or other content you can view via the Services on Supported Media (but which was not posted there using the Services) or information you provide to Third-Party Services accessed via the Services. While we attempt to facilitate access only to those Third-Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of any Third-Party Services. We encourage you to carefully review the privacy policies of any Third-Party Services you access via the Services.

Information Collected

Couture collects or receives various types of Personal Information when a user uses the Services. These can be categorized as “Couture Data” and “User Content”.

Couture Data

We collect Personal Information (such as registration and account information) from our Users of the Services for our own purposes, such as to provide and administer the Services (“Couture Data”).  We are the data controller in respect of this information.

When a User registers to use our Services, an Account is created on our Platform, during which we collect Personal Information about the User, such as:

  • the User’s full name, username and email address
  • the User’s social media handles, nicknames and login details including usernames and unique social IDs of Supported Media, excluding passwords
  • a unique Couture user ID (an alphanumeric string) which is assigned to you upon registration
  • other contact details including address, phone number
  • more detailed contact preferences, such as messenger IDs and language preferences
  • your IP Address and, when applicable, timestamp related to your consent and confirmation of consent
  • the geographic area or other information relating to an individual’s real time location where the User of our Services uses a device
  • your Apple AppStore and/or Google Play Store ID and your unique device identifier (UDID)
  • your billing address, financial details including credit card or PayPal or other payment processor IDs for Users making purchases through The Services (such as Brand Users)
  • your bank account details for Users obtaining rewards from Couture (such as Content Creators)
  • other information from other Third-Party Service providers such as payment processors and any necessary other information to complete any financial transaction, either for Users who use our Services to make a purchase or for Users who obtain rewards from Couture
  • your occupation and information regarding your professional history and professional interests
  • information regarding your education and qualifications
  • information regarding your preferences, personal interests and interesting and relevant information about you
  • information about your interests and experiences with our Services.
  • other optional information as part of your Account
  • other information submitted by you or your organizational representatives via various methods (letter, fax, phone, email, messenger apps, online forms, surveys, in-person meetings, etc)

 

Couture also automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platform and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see “Cookies and Related Technologies” below). For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).

User Content

We process Personal Information on behalf of our users as their data processor, such as content generated, requested or published via the Platform in accordance with the instructions our Users give us through the Services (“User Content”). Our Users control how their User Content is collected and used by them. In legal terms this means that our Users are the data controller of their User Content.

  • user generated content (such as messages, posts, comments, pages, profiles, images, feeds or communications exchanged on the Supported Media)
  • images or other files that you may publish via our Services
  • statistical information or metrics related to a User’s involvement in campaigns managed through our Services
  • information we may receive relating to communications you send us, such as queries or comments concerning our Services

How we use the information collected

Couture Data

Couture uses Couture Data for the following general purposes:

  • to identify you when you login to your Account and enable us to operate the Services and provide them to you
  • to verify your transactions and for purchase confirmation, billing or payment, security, and authentication (including security tokens for communication with Third-Party Services)
  • to contact you about your Account and provide customer service support, including responding to your comments and questions
  • to keep you informed about the Services, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
  • to share aggregate (non-identifiable) statistics about users of the Services to prospective advertisers and partners
  • to sell or market Couture products and services to you
  • to analyze the Website or the other Services and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and Services
  • to better understand your needs and the needs of users in the aggregate, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users or tailor our communications to you
  • to keep the Services safe and secure

 

We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.

User Content

Couture is a social media management Platform for both Brands and Content Creators. By its nature, the Services enable our Users to bring together their social networks and streamline workflow. The Services help our customers to discover content, manage digital rights and understand their audience. Accordingly, we only use User Content to provide the Services to our Users in accordance with the lawful instructions they give us through the Services.

In particular, when our Users link a Supported Medium to their Couture Account, our Users can choose to instantly collect, process, share and access such Supported Media via their Couture Account (subject to the terms of the license agreements with the Supported Media).

In this way, our Users can obtain, use and analyze public Personal Information from linked Supported Media and also create, input, submit, post, transmit, store, view or display Personal Information through the functionality of the Services.

Consent

By using any of the Services, or submitting or collecting any Personal Information via the Services, you consent to the collection, transfer, storage disclosure, and use of your Personal Information in the manner set out in this Privacy Policy. If you do not consent to the use of your Personal Information in these ways, please stop using the Services

Sharing of collected information

Except as provided in this Privacy Policy, Couture does not divulge any Personal Information gathered via the Services (including User Content) to third parties. Notwithstanding anything in the Privacy Policy to the contrary, we may share any information we have collected about you:

(1) when you explicitly consent to the disclosure of such information to a third party when connecting to a Third-Party Service that asks you if you consent to such sharing;

(2) where we are legally required to do so, such as in response to court orders or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands;

(3) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person;

(4) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Services or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Website infrastructure or the Services generally);

(5) to a parent company, subsidiaries, joint ventures, or other companies under common control with Couture;

(6) if we are acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this Privacy Policy or inform you that you are covered by a new privacy policy); and

(7) if this information is not private, is aggregated or is otherwise non-Personal Information, such as your public user profile information and related public data (such as Tweets, likes, blog pages or other web pages, etc.) or the number of users who clicked on a particular link (even if only one did so).

 

Subject to obligations consistent with this Privacy Policy, we may also disclose information to our affiliates, agents, contractors, and service providers in order to facilitate the functioning of the Services or to perform tasks that are integral to the Services, such as processing transactions, fulfilling requests for information, or providing support services or other tasks, from time to time. Information may also be transferred from Couture to the third parties in control of the Supported Media, but only to the extent required in order for the Services to function properly.

Technology

Cookies & related technologies

Cookies are small text files placed on your device when you visit a web site, in order to track use of the site and to improve your user experience.

Couture uses tracking technology (“cookies”) on the Website, in the Applications, and in the Platform, including mobile application identifiers and a unique Couture user ID to help us recognize you across different Services, to monitor usage and web traffic routing for the Services, and to customize and improve the Services. By visiting the Website or using the Services you agree to the use of cookies in your browser and HTML-based emails.

Session Cookies

The Services use “session cookies”, which improve your user experience by storing certain information from your current visit on your device, such as login information. These enable us to remember your login session so you can move easily within the Website, Applications or other Services. Without these session cookies, we wouldn’t be able to provide the Services to you. These session cookies have limited functionalities and expirations, and you will be required to re-enter your Couture login information after a certain period of time has elapsed to protect you against others accidentally accessing your Account contents and related Personal Information. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page and to store items in an online shopping cart for the Shop.

Performance & Remarketing Cookies

Partners who help us serve advertising on and off the Website and analytics companies may also put cookies on your device. We use several third-party vendors to help deliver ads for relevant Couture products and services to you when you visit certain pages on our Website and then visit certain third-party sites. We may share with third-party ad partners a cryptographic hash of a common account identifier (such as an email address), to help us measure and tailor ads and services provided to you. Please note that this Privacy Policy covers only our use of cookies and does not include use of cookies by any third parties.

Couture may also use related technologies including web beacons, bugs, pixels, and software tokens in order to facilitate your use of the Services. Most notably, the Services use software tokens (stored securely on third party servers) in order to facilitate the logging in to and the functioning of Supported Media.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note however that, by blocking or deleting cookies, you may not be able to take full advantage of our Services. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, and that may affect your ability to view images in other emails that you receive.

Security

We use industry best practices to keep any information collected and/or transmitted to the Supported Media or Third-Party Services secure. This includes the use of HTTPS with TLS (Transport Layer Security), which encrypts all transmitted data, and OAuth 2.0 protocols for authentication and data transfer to Supported Media.

Certain Personal Information, most notably Couture login details, is encrypted during transmission using TLS. Once validated within our system, passwords are deleted from our system.

When payments are processed via credit card, Couture uses third-party vendors that are PCI-DSS Compliant. At no point does Couture have access to your credit card information.

Also bank account details provided by Users via our Services are never stored on the Couture Platform and are transmitted in encrypted forms using TLS directly from a User’s device to the Third-Party Service, such as payment processors, handling the bank account data.

You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via the Services whilst it is in transit over the Internet and any such submission is at your own risk.

If you are a logged-in User, it is advisable that you logout of your account at the end of every session and not leave a logged-in Account unattended for any period of time, particularly if you use a shared computer or device.

Information storage and international transfers

COUTURE, Inc., the entity which provides the Services, is a Japanese company with its head-office located in Tokyo, Japan. The Services are mainly provided from our offices in Japan. However, by the very nature of the Services, the data that is viewed, collected, stored or posted on or through the Services also needs to flow from wherever you are located in the world, to where our Platform is storing the same data (i.e. in most cases, in the United States).

In addition, Third-Party Services may process, or store, the same Couture Data or User Content on servers outside of Japan, including the US. By using any of the Services, or submitting or collecting any Personal Information via the Services, you authorize Couture and its authorized service partners to use and process Couture Data and User Content (including any Personal Information) in these countries. Please be aware that the privacy protections and the rights of authorities and Government agencies to access your Personal Information in some of these countries may not be equivalent to those in your country.

Email preferences

You may opt out of marketing communications sent by Couture by following the unsubscribe instructions included in each marketing email or contacting us directly. We refer to the Contacting Us section below for contact details.

Your rights

You can contact us to obtain a copy of the Personal Information held about you by us. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. You can also ask us to correct and, where relevant, erase that information. Please note that certain Personal Information may need to be retained by Couture for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law.

You should be aware that Couture acts as a conduit between our users and the various Supported Media. In several instances, the content published via Couture will not be in Couture’s custody or control, and any content that has been shared by you through any Supported Media via the Services may continue to be available to third parties and the public at large, as this content is now under the control of the operators of the Supported Media.

Contact us

If you have any questions about this Privacy Policy, please contact:

COUTURE, Inc.
Attn.: CEO

KDX Residence Minami-Azabu 1102
Minami-Azabu 2-3-22
106-0047 Minato-ku, Tokyo

Email: support@couture.jp
Contact form on the website: http://www.couture.jp/en/contact

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